If you need to contact us please do by emailing our support team at firstname.lastname@example.org. The team is located in UK and operates Monday to Friday 9am - 5pm GMT. You can also submit your enquiry via this form or calling our UK number +44 (0)7376 008 504 during office hours. Calls will be charged at your service provider rates.
The team operates Monday to Friday 9am - 5pm GMT. We aim to answer all queries promptly and within 2 working days.
Once your order has been processed, you will receive an email confirming the purchase shortly after. If you haven't received your confirmation email from us, please do check your spam folder. Failing that, please do get in touch through our contact form here or send an email at email@example.com. Please include your order number and your email address in your request to ensure a timely response from our support team.
If you changed your mind or realised you made a mistake, please get in contact with the customer service team as soon as possible, and we will do our best to accommodate your request – please note, orders already being processed cannot be cancelled. In case you received the products already, please contact our team at firstname.lastname@example.org and they will assist you in the refund procedure.
Once the order has been confirmed and paid it cannot be changed. In case you want to alter your order, get in touch with customer service team as soon as possible at email@example.com and they will be able to offer the best solution for you.
In the very unfortunate circumstance of receiving damaged goods or the wrong product, please get in contact with the customer support team immediately at firstname.lastname@example.org. Please make sure to include photos of the products and packaging. Please hold onto the goods until the issue is resolved, in case we need more photos and information to facilitate the process.
If you want to return a purchase made on our website please refer to our Returns Policy in the Delivery Information section of our websites and get in touch with us at email@example.com. Please note that we do not refund purchases of our products made on other websites.
The direct cost of returning the goods is the customers' responsibility. This includes all items returned from overseas, and all import and customs duties applied to packages returned from overseas. Zelens will not be responsible or liable for your return. We recommend keeping proof of postage and delivery confirmation.
Regrettably we are unable to offer this service at the moment.
Refunds will be made against the original form of tender within 30 days of Zelens Ltd receiving the returned goods. For more information, check our Returns policy in the Delivery Information section of our websites.
We accept all major credit cards.
Yes. Klarna is currently available on our UK store. Learn more here.
We offer pricing in the following currencies: Pound Sterling for UK, Euro for the European Union and US Dollars for USA and the rest of the world.
The accepted currencies are: GBP for purchases made on https://zelens.com EUR for purchases made on https://eu.zelens.com USD for purchases made on https://us.zelens.com Zelens accepts no liability for any transaction or exchange currency fees imposed by your bank or credit card provider.
If an order is placed within the UK, 20% VAT is included in all UK orders. For orders placed within the European Union, VAT is included at rates determined by the country of destination. Some orders within the US will be subject to local sales tax, this will be determined at checkout based on the delivery address. For international orders, local duties and import taxes may be applicable.
We ship almost everywhere in the world, check your destination here. If you need more information do get in touch with our customer service team firstname.lastname@example.org.
Yes. At checkout, select the option Deliver to a different address, fill in the details and the parcel will be delivered to the destination of your choice.
If you realise that there is a mistake with the delivery details of your order or wish to change the details of your order's delivery address, please do get in touch with the customer service team as soon as possible. If your delivery has already been dispatched we cannot edit the delivery address.
Please refer to the Delivery Information section of our websites. If you have any issue with the tracking information of your order, please get in touch with the customer service team.
If you are experiencing issues with tracking your delivery please contact Customer Service on email@example.com.
If a parcel is sent back to us after a failed delivery attempt, please contact our customer service team at firstname.lastname@example.org
Orders made on https://zelens.com are shipped from UK. Orders made on https://eu.zelens.com are shipped from within the European Union. Orders made on https://us.zelens.com are shipped from mainland US.
Samples are available on https://zelens.com and https://eu.zelens.com only. Please note, orders containing only complimentary samples and no purchased product are limited to 2 orders per 6 months, per customer. Check our Terms amd Conditions for more information.
If you are unsure or concerned about using any specific ingredients/formulations in relation to pregnancy or similar, we recommend that you reach out to your doctor, GP or clinician for personalised advice before incorporating products into your routine. We do not recommend the use of retinol products, such as our Power A concentrate, while pregnant or breastfeeding.
Once the product has been opened, please refer to the PAO (period after opening) indicated in the jar symbol printed on the packaging.
Always seek the advice of a doctor if you experience an allergic reaction. Please contact email@example.com for any further information.
Our formulas contain natural active ingredients and natural preservatives. A result of using natural ingredients is that colour and shade variations can sometimes occur between different batches of the finished product, just as they would in the natural world. This is not because of any change to the formulation or production process, and does not impact the performance or effectiveness of the product. We recommend storing your products away from natural light, however changes may still occur.
On rare occasion, pumps may not be able to pick up the last drops of certain products smoothly. We are pleased to reassure you that we in fact overfill each bottle a little, to ensure that each always contains at least the quantity stated on the bottle. If the pump for any reason isn’t delivering the very last bit of product, we suggest unscrewing the pump and using a long cotton bud.