Please note: delayed delivery to UK destinations.
We will continue to make every effort in getting your order dispatched on time and will keep services running as normal. Due to ongoing strike action by Royal Mail please expect delays to your orders.
We thank you for your patience.
All Zelens deliveries are sent via a tracked service. Please scroll down to see shipping information by destination.
We aim to process and despatch orders as quickly as possible. Please note, during busy periods and special events, delivery may take longer than usual. Please refer to your order confirmation email to check the status of your shipment. If you would like any assistance regarding your order, please contact Customer Service at firstname.lastname@example.org (9am to 5pm GMT, Monday to Friday).UK ORDERS
Standard Delivery £4.95 / Free for orders over £75
- Please allow 5 to 7 working days
- Standard delivery is sent via Royal Mail
We use Royal Mail as our shipping partner for standard UK deliveries. Due to industrial action planned in November and December 2022, there may be delays to our standard lead times, please allow additional time to receive your Zelens delivery during these periods, or alternatively, if your order is urgent, please select the express service at checkout.
Next Day Delivery £8.50 (UK Mainland only)
- Order before 12pm for next business day delivery (Monday-Friday, excluding weekends and bank holidays)
- Orders placed after 12pm will be dispatched the following business day (for example: an order placed at 2pm on Monday will be delivered on Wednesday)
- Next Day Delivery is sent via DPD
ORDERS TO EUROPE, AUSTRALIA & SINGAPORE
Please visit our Europe website (eu.zelens.com) for best delivery rates to the following destinations (shipping costs vary by destination):
Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia / Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City, Australia, Singapore.
- Standard delivery times are between 7 to 14 working days and sent via Courier Service. Delivery times may vary by location.
- We currently ship to the following locations from us.zelens.com:
Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Côte d’Ivoire, Cuba, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Malaysia, Maldives, Mali, Mauritania, Mauritius, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand (excluding Chatham Islands region), Nicaragua, Niger, Nigeria, Niue, Oman, Pakistan, Palestinian Territories, Panama, Paraguay, Peru, Philippines, Qatar, Rwanda, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Somalia, South Africa, South Korea, Sri Lanka, St. Helena, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Sudan, Suriname, Tajikistan, Tanzania, Togo, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, U.S. Outlying Islands, Uganda, United Arab Emirates, United States, Uruguay, Uzbekistan, Venezuela, Western Sahara, Yemen, Zambia, Zimbabwe.
Please note that we are currently unable to ship to China.
IMPORTS & DUTIES
Customers from outside the UK (including in the EU) will be liable for paying any local duties and import taxes if applicable to their order. Should this be the case, the relevant authorities or the shipping company will contact you (once the shipment reaches its destination country) with further information on such taxes, which must be paid by you before the goods can be delivered. Zelens are unable to cover local duties and import taxes.
RETURNS POLICY & PROCEDURE
The returns policy is for goods purchased on the website. Zelens Ltd hopes that you will be delighted with your order. However, if for any reason you change your mind, we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods provided they are in their original, unopened packaging, in unused and undamaged condition. Due to the nature of the product, we are unable to offer refunds or returns on any purchases where the seal is broken. We will consider the condition of the goods being returned before confirming a refund. Goods not in their original condition, which do not qualify for a refund, will be returned to you. This does not affect your statutory rights.
Should you wish to discuss your order or return any goods, please contact us at email@example.com (9am - 5pm GMT, Monday to Friday excluding Bank Holidays).
For approved refunds: on receipt of the returned goods we will give you a refund of the amount paid for the goods, exclusive of the initial delivery charge. Refunds will be made against the original form of tender within 30 days of Zelens Ltd receiving the returned goods.
We aim to meet all delivery times but during busy periods (including sale) deliveries may take a little longer. Occasional tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, Zelens will always work hard to keep these temporary changes to a minimum. We cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.