Terms And Conditions

Delivery

Your order from Zelens will be delivered by Royal Mail. Please see the Shipping page for full details. Unless we have stated otherwise in writing, delivery dates are not guaranteed, although we shall make every reasonable effort to deliver the goods by any quoted delivery date.

Guarantee

Basis of Sale

When you click on "Purchase" at the checkout, you offer to buy the Goods at the prices indicated including any delivery charges that apply to your purchase. All orders will be subject to these conditions.

If your order is accepted, you will be notified of this soon after you submit your order by clicking "Purchase". As the confirmation is sent to you automatically, an error may have been made of which we are not aware despite our best efforts. Because of this, we retain the right to cancel the order if necessary.

Cancellation

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a statutory right to cancel your order and receive a full refund for any item or service. You may cancel your order by sending us a letter, fax or e-mail cancellation at any time up to and including the seventh day (excluding Saturdays, Sundays and public holidays) after the day on which you receive your purchase. To contact us for this purpose please call +44 207 937 3857. If you exercise your statutory rights to cancel you must immediately return the unwanted items unopened.

Errors

In the event a Zelens product is listed at an incorrect price due to technical error or error in pricing information, Zelens shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. Zelens shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Zelens shall issue a credit to your credit card account in the amount of the incorrect price.

General

No order is binding on you or Zelens Laboratories Limited until we have accepted it. You will own the items we supply you from the moment they are put in the hands of the postal service, or with our carriers, or on payment in full of the price of the Goods and any delivery charge, whichever is later.

All prices are subject to change without notice.

Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.